ctc77's Privacy Policy
Your personal information is completely safe with us. Read this policy to learn in detail how ctc77 collects, uses, and protects your information.
ctc77 places the highest priority on the privacy of players in Bangladesh. We believe that every user should have complete control over their personal information. This privacy policy has been drafted so that you can clearly understand what types of information we collect, why we collect it, how it is used, and what steps we take to protect your information.
By creating an account on our platform, playing any game, completing a transaction, or contacting our customer support team, you agree to provide information under this privacy policy. This policy may be updated from time to time, and we will notify you appropriately of any changes.
Information Collection & Sources
ctc77 collects information from various sources in order to provide its services. This information is used to deliver smooth service, ensure security, and improve your gaming experience.
a) Information Provided Directly
The following information is collected when you create an account or use our services on our platform:
- Full name and date of birth
- Mobile number and email address
- Residential address and postcode
- Identity verification documents (national ID card or passport)
- Payment method details (bKash, Nagad, Rocket, Upay)
- Contact information provided to customer support
b) Automatically Collected Information
Information that is automatically collected while you use our platform:
- IP address and device identifier information
- Browser type and operating system details
- Date, time, and duration of platform access
- Gaming activity and transaction history
- Cookie and session data
- Network and connection-related information
Purpose of Information Use
ctc77 uses the collected information only for specific and legitimate purposes. We never use your information for unnecessary purposes or sell it to third parties for commercial gain.
Service delivery and operations
- Account creation and management
- Financial transaction processing
- Provision of gaming services
- Bonus and reward distribution
Security and protection
- Identity verification
- Prevention of fraud and money laundering
- Ensuring account security
- Enforcing responsible gaming policy
Development and communication
- Improving platform functionality
- Analyzing user experience
- Sending important notifications
- Providing customer support
Information Storage & Protection
ctc77 uses industry-leading technology and methods to protect your information. Our security infrastructure operates on the following levels:
Technical Protection
All our data transmissions are secured by SSL/TLS encryption. This means that information exchanged between your browser and our servers is fully encrypted and no third party is able to read it.
- End-to-end SSL encryption
- Firewall and intrusion prevention systems
- Regular security audits
- Two-factor authentication system
Data Retention Policy
Your information is stored on secure servers and only authorized personnel can access it. The duration of data retention depends on the type of service and legal requirements.
- Information for active accounts is kept continuously updated
- Information is retained after account closure in accordance with legal obligations
- Regular backups and data verification
- Unnecessary information is securely deleted
Sharing Information with Third Parties
ctc77 does not sell or transfer your personal information to any third party for commercial purposes. However, information may be shared in certain specific situations in order to provide services and fulfill legal obligations.
Information is shared when —
- For payment processing (with authorized providers such as bKash, Nagad, Rocket, Upay)
- With technology service providers (only the information that is necessary)
- Upon request from authorities under legal obligations
- When required for fraud investigations
- In the event of a merger or acquisition involving us (you will be notified in advance)
Information is never shared —
- With advertising or marketing agencies
- With insurance or financial institutions without your consent
- For third-party market research
- With any commercial data broker
- With any party not authorized by us
Third-party service providers are contractually obligated to use information only for specified tasks and to keep it protected in accordance with the standards set by ctc77.
Cookie Policy
Cookies are small text files stored on your device that help our platform remember your preferences and activity. ctc77 uses the following types of cookies:
Essential Cookies
These cookies are essential for the basic functionality of the platform. Your login session and security tokens are stored in these cookies. Disabling them will prevent the site from working properly.
Functional Cookies
These store your language preference, display settings, and other personalized preferences. They provide an improved experience on each of your visits.
Analytics Cookies
These are used to understand how different parts of the platform are being used. This information is completely anonymous and helps improve the quality of the service.
You can control cookies by changing your browser settings. However, disabling essential cookies may cause many of ctc77's services to not work properly.
Your Rights & Controls
Every user of ctc77 has specific rights over their own information. We fully respect these rights and assist in exercising them.
Right to Access Information
You can log in to your account at any time to view all the information stored about you.
Right to Correct Information
If there are any errors in your information, you can contact us to have them corrected.
Right to Delete Information
In certain circumstances you can request that your personal information be deleted.
Right to Restrict Processing
For legal or other reasons, you can request that the use of your information be restricted.
Right to Data Portability
Upon your request, we can provide your information in a structured, machine-readable format.
Right to Object
You can object at any time to the use of your information for specific purposes.
Protection of Minors
ctc77 is strictly committed to protecting minors. Our platform is for those aged 21 and above only. We do not knowingly collect information from any minor or allow them to use our services.
We apply age verification procedures at the time of account registration. If we find evidence that a minor has created an account on our platform, we will immediately close that account and delete the collected information.
If parents believe their child has opened an account on ctc77, please contact us directly. We will resolve the matter promptly.
Policy Changes & Updates
ctc77 may update this privacy policy from time to time. Before changes take effect, we will publish a notice on our platform and inform registered users.
For any significant changes, we will notify you in advance through your registered contact method. Continuing to use our services after the changes will indicate that you have accepted the new policy.
We recommend that you review this page regularly so that you remain aware of the latest changes.
Privacy-Related Contact
If you have any questions, concerns, or requests regarding this privacy policy, please contact the ctc77 support team. Our team is available 24/7 to assist in both Bengali and English.
Live Chat Support
Use our live chat for immediate assistance. Our team is active 24 hours a day, 7 days a week and provides support in your language.
Play Safe with ctc77
Keep your information protected and enjoy the best gaming experience. You can learn about our responsible gaming guidelines.
Responsible Gaming Guidelines